Feedback and complaints
In some instances a complaint may be received from a patient/client, relative, friend, employee or referring agency about a negative experience involving the Health Service.
It is the policy of HDHS to examine all complaints whether written, verbal or anonymous and that the confidentiality of complaints is respected. Where it is requested, or where in the opinion of the Service Director it is warranted, confidentiality is maintained.
Patient Advocate Services
A Patient Advocate has been appointed to assist patients and their relatives with problems they may experience during their stay. All complaints are treated as confidential and should be referred to the relevant Department Manager who will ensure that correct policies and procedures are followed to investigate and manage the complaint. If you feel the outcome of the decision of a complaint is unsatisfactory, a review of the decision may be requested. Further to this, your complaint may be lodged with the Health Care Complaints Commission (HCCC) - toll free 1800 043 159.
Contact information
To provide feedback or lodge a complaint please contact the patient advocate.
| hdhsenquiries@chcs.com.au | |
| Telephone | (02) 4560 5665 |
| Facsimile | (02) 4560 5666 |
| Postal mail | Patient Advocate Hawkesbury District Health Service Locked Bag 10 Windsor NSW 2756 |
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For more information about HDHS, contact hdhsenquiries@chcs.com.au.
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This page was last modified on 24 July, 2007