Health Service Patient Agreement
| What you (the patient) can expect of us (the health care provider) | What you (the health care provider) can can expect of me (the patient) |
|---|---|
| We will provide you with high quality care. | I will provide accurate, relevant and timely information about my health status and history. |
| We will demonstrate our respect for you by maintaining confidentiality of any personal information you make available to us. | I will inform you of any medication I am taking and bring them with me when I am admitted to hospital. |
| We will explain to you the medical diagnosis of your condition and the treatment options available to you. | I will listen to information about my medical condition and suggested treatment, and ask questions and consult you if I do not understand information provided, prior to giving consent for treatment. |
| We will outline to you the relative advantages and disadvantages of each of the treatments, the expected outcomes, and the costs involved so that you can make an informed decision. | I will work with you in planning my care and adhere to the plan once I have given my consent. |
| We will ask you to sign a consent form before treatment begins unless an emergency demands otherwise. | I will ask questions about my progress and inform you of changes in my condition. |
| We will ensure you have access to a second opinion on your condition and treatment if you so desire. | If I decide to discontinue treatment, I will discuss my decision with the health professionals coordinating my treatment. |
| We will keep your family and carers informed and listen to any relevant information about your condition, treatment and post-treatment. | I will discuss with my relatives and carers the issue of confidentiality and nominate the persons I wish to have involved in discussions regarding my health and I will inform you of these nominated persons. |
| If your treatment is part of a research project, we will explain the purpose of the project, the expected outcomes, and seek your permission to be involved and respect your decision to refuse. | I will keep appointments made and notify, in a timely manner, relevant persons of my inability to attend. |
| We will ensure an interpreter is available to assist you if you have any difficulty understanding or speaking English. | I will work with your health professionals and my relatives to plan my rehabilitation and ongoing care after discharge from hospital. |
| We will ensure you have access to personnel to support your spiritual needs. | I will provide you with feedback regardining the quality of your care and any areas for improvement. |
| We will plan your on-going care and rehabilitation after discharge from hospital in conjunction with you, yourfamily and carers. | I will pay any accounts outstanding prior to my discharge from the health service. |
| We will maintain a safe, secure and clean environment. | I will inform my family/carers of the visiting times and conditions. |
| We will listen to your comments or concerns about the delivery of our service and discuss the issues in a non-threatening, non-defensive manner. | I will raise any concerns about service delivery with the Health Service in a timely manner. |
| We will provide you with information about 'preventative' and 'wellness' approaches to Health Care. | I will be open to, listen to and understand the 'preventative' and 'wellness' approaches to my health care. |
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This page was last modified on 2 February, 2007